Refund & Cancellation Policy

Our 14-day refund window

You may request a refund within 14 days of your first Pro payment. Earlier one-time purchases retain the 14-day refund window offered when purchased. Tell us your order reference and the email used at checkout so we can locate the payment. A short explanation helps us improve, but it does not replace your applicable consumer rights.

For an unexpected renewal, duplicate payment, delivery problem or service defect, contact us promptly. We review the payment and provide any refund or remedy required by applicable law; do not assume that canceling a subscription automatically returns an earlier payment.

How to request a refund

Open Support or Access & billing, choose Refund request and include the order reference. You may also email vladvolkov.work@gmail.com. We acknowledge the request with a reference when it is submitted through the site. We aim to review requests within three business days; this is a response target, not a promise that a bank has completed the refund.

Lemon Squeezy is the Merchant of Record for connected checkout and processes approved refunds to the original payment method. Processing time depends on the provider and your bank. Lemon Squeezy may also exercise its own refund rights under its buyer and merchant policies, including to prevent chargebacks.

Canceling a subscription

Use Manage billing in Access & billing or the management link supplied with your receipt. Cancellation stops the next renewal. Your subscription remains usable until the paid period ends unless the payment is refunded or access must be restricted by law. You can contact support if you cannot use the billing portal.

Monthly and annual periods are charged in full. Earlier subscriptions retain their agreed billing period. We do not automatically issue a prorated refund when you cancel partway through a paid period. This does not limit a statutory refund or withdrawal right.

What happens to access

A refunded purchase no longer grants its associated subscription, learning pack or pattern credits. Claimed pattern versions linked only to that refunded purchase also lose their license and download access. Separate valid purchases stay available. Files already on your device cannot be remotely removed; you must stop using a refunded pattern unless another valid license covers it.

Canceling Pro without a refund does not delete your saved projects or measurements. You may keep using PDFs downloaded during valid paid access. Separate Learning Packs and one-time pattern purchases do not require an active Pro subscription.

Your legal rights

This policy does not exclude mandatory consumer guarantees, withdrawal rights or remedies for a defective or undelivered digital product. Any applicable rights that are more favorable to you continue to apply. Contact support if you are unsure which rule applies to a payment.